Refund policy
Last updated:
This document is also available in Finnish. Both versions have the same content. If they conflict, the Finnish version prevails.
14-day right of withdrawal
As an EU consumer you may withdraw from a purchase within 14 days of buying it. Before payment you ask us, by ticking a box yourself, to start the service immediately, and we confirm this in your receipt email. If you withdraw after starting to use it, we refund:
- Passes (Sprint, Exam Pass, Exam Pass+, Retake pass): the unused share of the pass (remaining days ÷ total days).
- Mock exam pack: the share of mock exams not yet started.
- +14 days: the unused share of the 14 days.
- Upgrade to Exam Pass+: the unused share of the extra days it added.
Without the immediate-start request, the full 14-day withdrawal right applies.
When something goes wrong
If a fault on our side stops the service from working for you (for example, feedback repeatedly fails or your recordings cannot be processed) and we cannot fix it within a reasonable time after you report it, we refund the share of the pass you could not use, or the full price if you could not use it at all. We check our logs for each such request.
How to ask
Email from the address you used to buy, or use the support link on your Stripe receipt. We process refunds within 14 days, back to the original payment method. Where Stripe acts as merchant of record, Stripe may handle the refund directly.
Not covered
We cannot refund YKI test fees paid to OPH or a test centre, and we do not refund because of a YKI result: our estimates are practice estimates only.